Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed and prepared within 3 business days after receiving your order confirmation. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In the event of a significant delay to your order, we will notify you by email.
Shipping Time
Once your order has been processed, the estimated shipping time is 9 business days worldwide. This timeframe is an estimate and begins after the processing period indicated above.
Please note that shipping times may vary depending on your location, local customs, or other factors beyond our control, and are not guaranteed.
Shipping Delays
We are not responsible for delays caused by the shipping carrier, customs, weather conditions, or other events beyond our reasonable control. If your order is significantly delayed, please contact us at penguiniluminado1@hotmail.com and we will do our best to help resolve the situation.
Customs, Duties, and Taxes
For international shipments, import duties, taxes, and customs fees may apply depending on your country's regulations. These costs are not included in the price of your order or shipping fees, and are the sole responsibility of the customer. We recommend checking with your country's customs office for more information before placing your order.
Order Tracking
You will receive an email with your tracking number once your order has shipped, so you can monitor the status of your delivery.
Lost or Undelivered Orders
If your order has not been delivered within a reasonable time after the estimated delivery date, please contact us at penguiniluminado1@hotmail.com so we can investigate the status of your shipment with the carrier.
Incorrect Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address when placing an order. We are not responsible for lost or delayed orders due to incorrect or incomplete shipping information provided by the customer.